Cancellation Policy

While we understand that sometimes appointments have to be cancelled in an emergency, as a small business, we do ask that you give us at least 24 hours’ notice, where possible, before appointment cancellation, as this will enable us to offer your space to another customer on our waiting list.

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We reserve the right to charge 50% of the price of your dog’s grooming for appointments missed or cancelled with less than 24 hours’ notice. This will be payable prior to any future booking with us.​